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It was indeed a good start to the last quarter of 2012 for the 5-star One World Hotel, Petaling Jaya as it garnered another international award at the recent World Luxury Hotel Awards 2012 held in a glittering gala ceremony in Kuala Lumpur on 13 October 2012. The hotel was voted Luxury Hotel and Conference Centre for the Continent: Asia, making One World Hotel the first hotel in Malaysia to have won the title of Luxury Hotel and Conference Centre. The award is in recognition of One World Hotel’s outstanding achievement in service delivery voted by their guests and industry consultants in a recent voting poll.
Ms Marinique de Wet, Director of World Luxury Hotel Awards presented the award to the hotel’s Director, Dato’ Teo Chiang Hong and general manager, Mr Ho Hoy Sum. The World Luxury Hotel Awards is a recognized global organization providing luxury hotels with recognition for their world class facilities and service excellence provided to guests. The World Luxury Hotel Awards aim to encourage and raise service standards within the luxury hotel industry.
“It has been a wonderful year for One World Hotel, having won two international awards namely the Best Convention Hotel for Malaysia and Asia Pacific at the Asia Pacific Hotel Awards 2012; and most recently the title of Luxury Hotel and Conference Centre. It is such an honour for an independent and Malaysian-managed hotel like One World in recognition of the world-class and luxury facilities; as well as service excellence that One World Hotel provides since its opening in 2007. The award will indeed spur and motivate our staff further in providing the highest standard and consistent delivery of service. It will also set us apart from our competitors and launch the hotel on the international platform of luxury hospitality. As we are fervently promoting our hotel as the preferred MICE venue, these awards provide excellent testaments for One World as a world-class venue provider and will definitely help in marketing the hotel globally” says Mr Ho Hoy Sum, the hotel’s general manager.
“These awards are also acknowledgement of our team’s hard work, dedication and commitment. It is through them, that our hotel is being differentiated from being a good hotel to an exceptional hotel“ added Ho Hoy Sum.
“Our belief is that service excellence is the most critical factor in a hotel’s measure as a luxury hotel and that winning a World Luxury Hotel Award based on this factor would enhance performance levels if industry peers can be judged against other major players in the field. We can always learn from one another and be inspired to greater levels of excellence meaning exceeding customer’s expectations and paying attention to detail, said Marinique de Wet, Director of the World Luxury Hotel Awards.
A World Luxury Hotel Award is the highest accolade that a hotel can receive, because it says more about the property than any brochure can communicate. While world-class service excellence remain the fundamental requirement for being successfully nominated for the World Luxury Hotel Awards, the Award accounts for all categories of the luxury hotel industry, from Luxury Spa Hotels to Luxury Coastal and Casino Hotels to Game Lodges, Golf Resorts and Private Islands. Annual votes are determined by members of the travel industry and travellers themselves, giving a huge vote of confidence to the experience, standards of luxury and personal pampering that guests from around the world receive at these luxury hotels. Since the organisation was established, the World Luxury Hotel Awards has highlighted the very top hotels that have taken the extra step by providing outstanding service to their guests.
Winners are selected on a country, continent and global basis making these awards truly judged on an international and highly discerning global playing field. It is therefore a prestigious honour to be a recipient while providing a reliable and respected indication of standards to prospective guests when deciding where to stay on leisure and business trips.
On the local front, at the Best of Malaysia Awards 2012, One World Hotel was recently awarded the ‘Excellence Award’ under the Best City Hotel category. The Best of Malaysia Awards is organised by Expatriate Lifestyle, Malaysia’s number one expatriate magazine; making the hotel the only 5-star hotel in Petaling Jaya to have won this award for the fifth consecutive year. The Best of Malaysia Awards are the awards where the people’s vote on all things travel and leisure are counted/ The awards take an overview of the Malaysian hospitality industry from hotels, beach resorts, attractions, spas and more, providing a 100 per cent public-driven award system, the only one of its kind in the country.