Role Description
Overseeing sales operations, managing corporate and MICE-related customer service, leading a sales team, and driving business development initiatives to maximize revenue and customer satisfaction.
Qualification & Skills Requirement
- Sales and business development skills.
- Sales operations and team management experience.
- Customer service expertise.
- String leadership and interpersonal skills.
- Exceptional communication and negotiation abilities.
- Proven track record in meeting sales targets and KPIs.
- Prior experience in the hospitality industry is a plus.
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
Job Functions, Duties & Responsibilities
- Be familiar with hotel product knowledge and related activities.
- Ensures appropriate efforts are expanded on the solicitation and development of local and international corporate and accounts defined in the assigned portfolios.
- Keeps a good record of top 20 top accounts from the above sectors and establish business development plans for such top room nights generating companies.
- To actively solicit new potential accounts within areas assigned.
- Engage with booker, influencer and decision makers to maintain a good client relationship and to solicit for future businesses.
- To participate actively in sales blitz as directed by Director of Sales & Marketing.
- To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts.
- Under the direction of Director of Sales & Marketing analyze market changes and implement programme to meet the changes.
- To ensure One World Hotel is the preferred hotel for corporate FIT and convention in Petaling jaya and to convert businesses from Kuala Lumpur.
- Ensures that all site visits conducted and handled in the most professional manner and effectively.
- Full capable of making decisions on rate and room block commitment through effective analysis of programme history and hotel marketing strategy/budget.
- Ensure that one-stop shopping concept is applied at all times for any lead generated for convention business.
- To assists in directing all sales activities in sales personnel to ensure that they meet the goals of the business plan.
- Adhoc duties as and when assigned by the Director of Sales & Marketing.
Role Description
Under the general guidance and supervision of the Director of Sales & Marketing within the limits of hotel policies and procedures, effectively execute sales activities to maximize business opportunities for the Hotel.
Qualification & Skills Requirement
- Strong leadership, goal oriented and result driven.
- Demonstrate discipline in carrying out duties with consistency.
- High attention to detail
- Effective problem-solving skills in handling challenges.
- Project management skills, able to plan and execute effectively.
- Strong organizational and time management.
- Excellent verbal and written communication.
- Demonstrate professionalism at all times.
Job Functions, Duties & Responsibilities
- Be familiar with hotel product knowledge and related activities.
- Complete sales targets and related tasks set by the hotel.
- To ensure seamless relationship between clients and other departments.
- To assist Director of Sales & Marketing to prepare proposal, contract and banquet event order of clients.
- To actively solicit new potential accounts within areas assigned.
- Engage with booker, influencer and decision makers to maintain a good client relationship and to solicit for future businesses.
- To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts.
- To ensure that group resume, long stay memo, site inspection memos, VIP List and other important information are distributed to support department in a timely manner.
- Liaise with clients and other relevant departments to ensure all arrangement of event is in order and meets the client's need.
- To follow up on client's enquiry and to show prospective clients the facilities of the hotel.
- To ensure client's satisfaction by getting feedback before and after event.
- Adhoc duties as and when assigned by the Director of Sales & Marketing.
Role Description
Under the general guidance and supervision of the Director of Sales & Marketing and within the limits of hotel policies and procedures, effectively execute sales activities to maximize room business opportunities in the corporate market.
Qualifications & Skills Requirement
- Strong leadership, goal oriented and result driven.
- Demonstrate discipline in carrying out duties with consistency.
- High attention to detail.
- Effective problem-solving skill in handling challenges.
- Project management skills, able to plan and execute effectively.
- Strong organizational and time management.
- Excellent verbal and written communication.
- Demonstrate professionalism at all times.
Job Functions, Duties & Responsibilities
- Be familiar with hotel product knowledge and related activities.
- Complete sales targets and related tasks set by the hotel.
- To ensure seamless relationship between clients and other departments.
- To assist Director of Sales & Marketing to prepare proposal, contract and banquet event order of clients.
- Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
- Liaise with clients and other relevant departments to ensure all arrangement of event is in order and meets the client's need.
- To follow up on client's enquiry and to show prospective clients the facilities of the hotel.
- To ensure client's satisfaction by geeting feedback before and after event.
- Adhoc duties as and when assigned by the Director of Sales & Marketing.
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